Patient satisfaction starts with your “A” players which is why supporting high achievers is vital to success. This session will discuss the impact of building a patient-focused culture based on empathy and professionalism on teams and how that positively affects the patients under our care. Top-performing staff members play a critical role in enhancing patient satisfaction, and we will explore how insufficient support and resources for these key team members can lead to decreased patient satisfaction, resulting in financial losses due to reduced reimbursements and patient retention. There are ways to reverse this trend. Additionally, we will highlight the benefits of empowering a strategic partner to alleviate administrative burdens, allowing healthcare providers to focus on delivering exceptional patient care. By fostering an environment where top performers thrive, practices can drive higher patient satisfaction and improved financial outcomes.
Learning Objectives:
Implement strategies to ensure high performers receive the necessary support and resources to succeed, enhancing overall patient satisfaction
Identify the financial impact of Patient Satisfaction on practices
Describe how partnering with services like STATLINX to reduce administrative burdens will empower staff to focus on patient care
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