This comprehensive review of the many forms of disruptive and unprofessional behavior will explore the costs associated with them and the barriers that prevent us from addressing them. Dr. Gussak will provide a framework/differential for understanding disruption that aligns well with the clinical problem-solving method physicians use in patient care. This provides leadership with another tool for conceptualizing unprofessional behavior and engaging physicians. Dr. Gussak will present modalities used in her coaching program at the Center for Clinical Communication and Professionalism and outcomes data from the program. Case-based role plays will allow participants the opportunity to practice these skills. Attendees will be given a tool kit to utilize at their practice sites.
Learning Objectives:
Discover literature on the impact of disruptive behavior and barriers to addressing disruption
Employ an enhanced toolkit for use in their clinical setting that includes a framework for disruption, coaching skills and other modalities that can be used to address disruption
Dramatize best practices for addressing disruption via group discussion
